Shipping policy
Processing Time
· All prints are made to order. Processing takes 3–7 business days before shipment.
· Orders are shipped Monday–Friday (excluding public holidays).
Shipping Methods & Carriers
· Domestic orders: Sent via local courier or postal service.
· International orders: Sent via trusted carriers such as DHL, FedEx, or EMS.
· All orders include a tracking number.
Shipping Rates
· Calculated at checkout based on destination and package weight.
Customs & Duties (For International Customers)
· International shipments may be subject to import duties, taxes, or fees imposed by your country.
· These charges are not included in the product or shipping price and are the buyer’s responsibility.
· We have no control over these fees and cannot predict the amount. Please check with your local customs office for details before ordering.
Estimated Delivery Times
· Domestic: 3–7 business days after dispatch.
· International: 7–21 business days after dispatch, depending on location and customs clearance.
Note: Delivery times are estimates and may vary.
Packaging
· Prints are shipped rolled in a sturdy tube to prevent damage.
· Wrapped in protective material to guard against moisture, bending, or scratches.
Delays
We are not responsible for delays caused by customs processing, incorrect addresses, or courier issues.
Lost or Damaged Shipments
· If your package is lost or arrives damaged, contact us within 7 days of delivery with your order number and photos of the issue.
· We will arrange a replacement or refund where applicable.